Shipping

All  retail orders require 3-5 business days for processing.

All custom orders require 3-6 weeks for processing.  If production or transit delays occur, notification will be provided. 

All wholesale orders require 7-21 days for processing.

All virtual sessions are non-refundable and are hosted using the Google meet platform. Clients who are "no shows" will not be eligible for a refund. Rescheduling is accepted up to 24 hours prior to the scheduled session.

All digital products allow for three downloads. If a customer experiences difficulties, the issue can be resolved by emailing charmedbynataliemarie@gmail.com

Business tools with unlimited access are provided via Google Drive and require a Gmail address. Sharing any digital tools will result in the automatic revocation of access and no refund will be provided.

Business days do not include weekends or holidays.

No refunds on any purchases. 

Orders are processed in the order that they are received regardless of the shipping method chosen. 

Charmed by Natalie Marie is not responsible for shipping delays or issues occurring while the package is in the hands of the delivery service provider. Please contact the delivery service provider in the unlikely event of lost, stolen, or damaged packages. 

All orders are packaged securely to ensure safe arrival. Customers may choose to add insurance when choosing shipping options.

All orders are shipped via USPS. No in person deliveries are available.

Carriers are still experiencing major delays.

All orders are shipped in padded envelopes or boxes and wrapped tightly in bubble wrap to protect the beautiful items inside.

To protect your purchase, choose the Priority shipping option at checkout. It includes $50 insurance free. For additional insurance, please add it to your shipping choices.

Once the package is shipped and scanned, direct all inquiries to the carrier. 

Charmed by Natalie Marie is not responsible for lost, stolen, or damaged packages. 

Text HELP to  404-737-0627 or send an email to charmedbynataliemarie@gmail.com

How can I make a wholesale order?
Choose the wholesale option that is right for you or send an email to charmedbynataliemarie@gmail.com to customize your order.

I don’t see an item listed on the website that was shown on Instagram, how can I find it?
Charms are updated daily. DM is on Instagram or send and email to charmedbynataliemarie@gmail.com