FAQs

Although the website is updated on a daily basis, sometimes the demand moves faster than we can post. If you see a charm on our social media that you like but you do not see it here, send us and email or DM so we can correct it.

No refunds or cancellations.

Exchanges can be made within 24 hours of order delivery.

If an item is damaged in route, contact us for a replacement within 24 hours of receiving the item.

If an item is lost in the mail, contact the carrier to file an insurance claim for packages shipped priority. Contact us with any questions.

If items are missing from your order, please contact us within 24 hours to correct the issue.

Wholesale orders paid in two installments must be fully paid before order ships. If unpaid, the partial order equal to the payment made will be sent at retail price. 

All retail orders require 1-5 days processing.

All custom orders require 4-6 weeks processing.

Processing times are business days only and do not include holidays or weekends.

Items purchased that are listed as "backorder" will be shipped when in stock. This is usually within two weeks. 

Feel free to email us for updates . We don't mind.

Check out our wholesale options just for customizers.